Contact Gransino

Gransino offers two ways to contact the support team: live chat and e-mail. Both channels are 24 hours a day, 7 days a week available and are managed by multilingual customer support staff.

Live chat is found on the Gransino website and provides direct communication with a member of staff. This channel is suitable for urgent questions, technical problems or situations where you need a quick answer.

For more complex questions, submitting documents or if you prefer to communicate in writing, you can send an e-mail to [email protected]. The platform does not provide a specific response time, but the team aims to answer questions as quickly as possible.

The choice between live chat and e-mail depends on the nature of your question. Live chat works well for quick verification of account details, questions about bonus terms, login problems or technical issues during play.

E-mail is more suitable for submitting verification documents such as an identity document or proof of address, reporting a dispute over a transaction, requesting self-exclusion or discussing sensitive account matters. E-mail also gives you the opportunity to attach detailed information and keep a written record of your contact.

Gransino carries out identity checks before and after deposits and withdrawals. The platform may request a properly legalised identity document, proof of residence, proof of ownership of payment methods and transaction statements. Documents must be submitted within 30 days of the request, otherwise payments may be withheld or the account may be closed.

Gransino also works with third parties such as credit information agencies, identity verification services and fraud prevention software. In some cases, additional checks may be required, such as telephone verification or face verification. Assessing documents usually takes within 10 days of receiving all requested information.

If you want to take a break from gambling, you can request self-exclusion by sending an e-mail to [email protected]. In your message you must indicate that you want to close your account and for which period.

Gransino expects you to disclose any other accounts you may have with the platform and not to open new accounts during the exclusion period. Self-exclusion is a serious measure and will be processed immediately once the request is received.

This website provides information about Gransino, but is not part of the platform and does not have access to accounts, bonuses or customer support of Gransino. For help with your account, questions about payments or technical issues you must contact Gransino directly via the official channels.

We do not collect account data and cannot resolve account issues. If you need help with a specific problem, always use the contact methods listed on Gransino's official website.